Night Lights

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Frequently Asked Questions


Are batteries included?

The light base requires 3 x AA batteries and they are not included. If you use the USB cable, you do not need batteries. The remote control does include the battery and you must pull the clear tab from the base to activate the remote.

What happens if the bulb blows? Can I replace it?

LED lights do not blow like normal light bulbs. LEDs do not get hot and therefore do not burn themselves out. The general lifespan of LEDs is up to 100 000 hours.

How do I clean the light?

Clean the acrylic light with a soft microfiber cloth. Do not use liquids, cleaning products or abrasive materials as this may damage the acrylic surface.

What do I do if the personalised name is incorrect?

We are sorry if there has been an error. All personalised details are transferred across from your order exactly as you type them. For example, EMMA or Emma. If we have made a mistake please send an email to hello@myluxeve.com.au so that we can rectify this for you as fast as possible.

Having issues with your night light? Some troubleshooting below may assist:

Some basic troubleshooting tips to get started:

– is the base on batteries or a USB cable?
– if on batteries could you please try and replace them with brand new ones?
– at the bottom of the remote control there is a little plastic travel tab. If not taken out already, could you try and remove this, take the batteries out then insert them and try to turn them on again
– on the base is an on/off button. Hold the on/off button down for 5 seconds with the power on. This should reset the base

Still having issues, please contact us by email at hello@myluxeve.com so we can help to resolve any issues you may be having.

How safe are your night lights?

All of our night lights use LED lights, which means they will never get hot. This means it is safe for you to leave the light on all night if you need to. LED lights also use a very small amount of power which means they are very low voltage.

SAFETY:

These night lights are not toys and are for decoration only. Keep out of reach of tiny hands.

WARNING: THIS PRODUCT REQUIRES/CONTAINS BUTTON CELL BATTERIES TO OPERATE. BUTTON BATTERIES ARE HAZARDOUS TO YOUNG CHILDREN IF SWALLOWED. KEEP OUT OF REACH OF CHILDREN AT ALL TIMES. 

WARNING: Not suitable for children under 3 years. Contains small parts.

Keep devices with button batteries out of reach, if the battery compartments aren’t secure, and lock away loose batteries.

If a child swallows a button battery, go to the emergency room right away. Do not let the child eat or drink and do not induce vomiting.

Button batteries should be replaced by an adult.


My Luxeve brings you different types of Night Lights which will make your kid’s night better!

Sleep is important for babies and children as it helps with their growth and development. But most kids don’t want to sleep in the dark. They are uncomfortable or afraid to do so, especially when they’re alone in their room. Luckily, there are baby night lights to the rescue.

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