Frequently Asked Questions
Find All of Your Frequently Asked Questions, FAQ's, Here
Is My Luxeve a reputable company?My Luxeve is a popular online retailer that offers a wide range of luxury items at affordable prices. The company has been in business for over 2 years and has built up a strong reputation in the online shopping community. Many shoppers trust My Luxeve because of its excellent customer service and satisfaction guarantee. In addition, the company offers $8.95 flat rate shipping on all orders and FREE shipping over $100 and provides a easy-to-use returns policy. Overall, My Luxeve is a trusted company that offers great value for your money.
How long will it take to receive my order?We are always working hard to fulfil your orders and most orders are dispatched within 1 – 2 business days. Large personalised orders may take a bit longer due to the amount of work require for personalisation. Please choose express shipping if you require a product urgently.
During a sale period, there may be slight delays along with personalised items.
Can I track my products delivery?Absolutely. Personal tracking details will be emailed to you as soon as your order is completed.
My package has not arrived?We hope that it is something simple. If your item hasn’t been delivered as expected, and you’re concerned that it’s missing or lost, Australia Post has a list of things to check and information to assist.
Still not able to track down your package, complete a missing package form using your tracking number.
Lost your tracking number, send us an email@example.com and we will gladly help you find it.
Do you post internationally?No, at this stage we are only shipping Australia Wide.
My order is damaged. What do I do?We package each order very carefully, so we are sorry to hear there has been damage. Please contact us within five business days of receiving your order, and we can make arrangements to complete a claim with Australia Post and resend any damaged items.
Night Lights General Questions
Are batteries included?The light base requires 3 x AA batteries, and they are omitted. If you use the USB cable, you do not need batteries. The remote control does include the battery, and you must pull the clear tab from the base to activate the remote.
Care instructions - Clean the acrylic light with a soft microfiber cloth. Do not use liquids, cleaning products or abrasive materials as this may damage the acrylic surface.
What do I do if the personalised name is incorrect?We are sorry if there has been an error. All personalised details are transferred across your order exactly as you type them. For example, EMMA or Emma. If we have made a mistake, please email firstname.lastname@example.org so that we can rectify this.
Night Light Troubleshooting?Have issues with your night light? Some troubleshooting below may assist: – is the base on batteries or a USB cable?– if on batteries, could you please try and replace them with brand new ones?– at the bottom of the remote control, there is a little plastic travel tab. If not taken out already, could you try and remove this, take the batteries out, then insert them and try to turn them on again– on the base is an on/off button. Hold the on/off button down for 5 seconds. This should reset the base. Still having issues, please contact us so we can help resolve any problems you may have.
Care instructionsClean the acrylic boards with water and a soft microfiber cloth. Do not use chemical liquids, cleaning products or abrasive materials as this may damage the acrylic surface.
Ensure to only write on the right side. Do not write over the top of the white-lasered writing as this will not be able to be removed.
Do you offer wholesale on your products?We love to hear from stores wishing to stock our products! Please email email@example.com and include details of your store and the items you are interested in. Please note that we do not wholesale all of our products. Thank you for your interest.
Product InformationThorough information for each product is available in the description section for each item. This includes size, weight, material and if it is an original My Luxeve product. Any brand-named items will be listed in the product description if applicable.
If you have any specific product questions, please contact us for assistance.