Absolutely! My Luxeve is a trusted Australian business known for its high-quality educational products. We take pride in offering handmade, eco-friendly, and durable learning resources for little ones. We also provide $11.95 flat-rate shipping and FREE shipping on orders over $150, plus an easy-to-use returns policy for your peace of mind.

We do! Every My Luxeve product is proudly designed, crafted, and made by us with the utmost care to ensure quality, safety, and educational value for your child.

Yes! We proudly manufacture all our products in Australia, using locally sourced materials. By choosing My Luxeve, you’re not only investing in premium educational products but also supporting local craftsmanship and Australian businesses.

Most orders are dispatched within 3–5 business days. For personalised items or during sale periods, please allow extra time. If you need your order urgently, we recommend selecting Express Shipping at checkout.

Yes! Once your order is dispatched, you’ll receive an email with tracking details. If you didn’t provide an email at checkout, tracking won’t be sent.

Yes, we do! Since we operate from home, please contact us in advance at hello@myluxeve.com or call 1800 512 140 to arrange a suitable pickup time.

What if my package hasn’t arrived?

If your order is delayed or missing, check your tracking details first. If you still need help, you can:

Submit a missing package form via Australia Post using your tracking number.
Contact us at hello@myluxeve.com, and we’ll assist you.

Yes! We currently ship to Canada, New Zealand, the United Kingdom, and the United States.

We take great care in packaging, but if your order arrives damaged, please contact us within five business days of receiving it. We will assist with filing a claim and arranging a replacement.

Are batteries included?

No, the light base requires 3 x AA batteries (not included). However, if you use the USB cable, batteries are not needed. The remote control does include a battery—just pull out the clear tab to activate it.

How do I clean my night light?

Use a soft microfiber cloth. Avoid liquids, cleaning products, or abrasive materials, as they may damage the acrylic surface.

What if my personalised name is incorrect?

We personalise exactly as entered at checkout (e.g., EMMA vs. Emma). If we’ve made a mistake, please contact us at hello@myluxeve.com, and we’ll correct it.

Night Light Troubleshooting

If your night light isn’t working, try the following:
– Is it running on batteries or a USB cable?

– If using batteries, ensure they are fresh.

– If not already removed, take it out and reinsert the batteries.

– Hold the on/off button for 5 seconds.

Still having trouble? Contact us for assistance!

How do I clean my tracing board?

1. Use water and a microfiber cloth.
2. Avoid chemical cleaners or abrasives, as they may damage the surface.
3. Write only on the smooth side—avoid marking over the white-lasered writing, as it cannot be removed.

Do you offer wholesale?

Yes! We love working with retailers interested in stocking My Luxeve products. Please email us at hello@myluxeve.com with details about your store and the products you’re interested in. Note: Not all items are available for wholesale.

Where can I find product details?

Each product description includes size, weight, material, and whether it’s an original My Luxeve item. If you have further questions, feel free to reach out!