Please read carefully our Returns and Exchanges Terms and Conditions to ensure that you are fully aware of your rights when purchasing items from our website. Your order signifies your agreement to be bound by these Terms and Conditions, which constitute the agreement between My Luxeve Pty Ltd and you, the customer. 1. Non-personalised products If you change your mind and want to return your order, it must be unused and in its original condition with the original packaging and tags attached and we will refund your cost of goods. Please be aware, the cost of shipping is at the expense of the customer. To return an order, you must contact us within 5 business days with the following details: your name, order number, product name, and reason for return. My Luxeve Pty Ltd will then give you a written authorisation to return your package with return postage details. After assessing the condition of the returned order and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will generally be processed within 7 business days of our receipt of returned products. All refunds will be issued via the same payment method used to make the purchase. 2. Sale Products Any items purchased during a sale are final and no returns/exchanges are accepted. 3. Damaged products If your order has arrived damaged, please contact us within 5 business days of receiving your order and we will make arrangements to resend the damaged item/s to you. 4. Faulty products We source all materials and check each product carefully before packaging. If you believe the product is faulty, please contact us within 5 business days of receiving goods.
Return and Exchange FAQ's
My order is damaged. What do I do? We package each order very carefully so we are sorry to hear there has been damage. Please contact us within 5 business days of receiving your order and we can make arrangements to complete a claim with Australia Post and resend any damaged items to you. Returns on Sale and Promotional Code items All items purchased on Sale or with a Promotional Code are final sale. The customer is responsible for knowing the policies of their individual stores and may not be eligible for return, exchange, store credit as a result of those rules. Damaged Items We’re here to make sure you get your order in perfect condition. If an item arrives damaged, just contact us within 5 business days of receiving it and we will take care everything from there! International Orders Currently we do not accept Returns for international orders at this time. https://youtu.be/CL5jT7dpRrY
Let customers speak for us
from 348 reviews
Shapes tracing board
We received the shapes tracing board and love the concept behind these boards. Teaching little ones not only there shapes but how to copy something rather then doing it on there own and also how to hold a pen correctly! Keep up the good work Myluxeve you have me as a permanent customer now 🙌🏼
We received the animal alphabet game and our blown away by the quality, I personally love that some of the animals are uncommon animals and really makes the child use there brain to figure out what it is. They are engraved beautifully and we could not recommend enough 🙂
My daughter fell in love with this little door hanger and was so happy her tooth wouldn’t get lost and that the tooth fairy would find it easily
She loves anything with her name on it, which makes it an adorable keepsake.
Made so well, fast delivery and makes us smile knowing it handmade by a local mum
I just wanted to email and say how much I love my recent purchase, the ‘Love you to the Moon and Back’ night light. My children love it. It was delivered so quickly, packaged beautifully and is a lovely quality piece in itself. The hand written thank you and sweets was also a great touch. I will definitely be recommending your business to others and purchasing more from you. Many Thanks, a Very Happy Customer :).
My Luxeve and Tammy have been great. They were quick to respond on emails and calls on customised night lights I ordered. They look great too and it's exactly what I wanted. I have now ordered 3 custom night lights so far. Happy customer.