Some basic troubleshooting tips to get started:

– is the base on batteries or a USB cable?
– if on batteries could you please try and replace them with brand new ones?
– at the bottom of the remote control there is a little plastic travel tab. If not taken out already, could you try and remove this, take the batteries out then insert them and try to turn them on again
– on the base is an on/off button. Hold the on/off button down for 5 seconds with the power on. This should reset the base

Still having issues, please contact us by email at so we can help to resolve any issues you may be having.