Some basic troubleshooting tips to get started:

– is the base on batteries or a USB cable?
– if on batteries could you please try and replace them with brand new ones?
– at the bottom of the remote control there is a little plastic travel tab. If not taken out already, could you try and remove this, take the batteries out then insert them and try to turn them on again
– on the base is an on/off button. Hold the on/off button down for 5 seconds with the power on. This should reset the base

Still having issues, please contact us by email at hello@myluxeve.com so we can help to resolve any issues you may be having.