My Luxeve Pty Ltd packages each order with care. All orders are shipped from Brisbane, Australia on business days via tracked Australia Post. We take no responsibility in the event that a parcel is not received if it has been scanned as ‘Delivered’ and in this event, it will be your responsibility to follow up with the delivery service using the tracking details we have provided.
It is your responsibility to enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, My Luxeve Pty Ltd is not liable. We are not able to make changes once an order has been received. This includes personal details, products purchased, combining orders, refunding shipping costs, changing shipping type selected and adding discount codes.
To give the best options for our customers we have $8.95 flat rate shipping for all of Australia. For those who would like their products right away and as quick as possible, you have the option to select express shipping at checkout. For those whose order is over $150, your shipping is FREE! All shipping comes with tracking provided. We cannot guarantee delivery times.
Lost or delayed item delivery, we hope that it is something simple. If your item hasn’t been delivered as expected, and you’re concerned that it’s missing or lost, Australia Post has a list of things to check and information to assist. Still not able to track down your package, complete a missing package form using your tracking number. Lost your tracking number, send us an email and we will gladly help you find it.
All freight costs for returns and exchanges (excluding faulty products) will be at the customer’s expense.
The above terms are considered to be understood, acknowledged and accepted when you purchase items from My Luxeve Pty Ltd.