Find All of Your Frequently Asked Questions, FAQ's, Here
My Luxeve is a popular online retailer that offers a wide range of luxury items at affordable prices. The company has been in business for over 2 years and has built up a strong reputation in the online shopping community. Many shoppers trust My Luxeve because of its excellent customer service and satisfaction guarantee. In addition, the company offers \$8.95 flat rate shipping on all orders and FREE shipping over \$150 and provides a easy-to-use returns policy. Overall, My Luxeve is a trusted company that offers great value for your money.
We are always working hard to fulfil your orders and most orders are dispatched within 1 – 2 business days. Large personalised orders may take a bit longer due to the amount of work require for personalisation. Please choose express shipping if you require a product urgently.
During a sale period, there may be slight delays along with personalised items.
Absolutely. Personal tracking details will be emailed to you as soon as your order is completed.
We hope that it is something simple. If your item hasn’t been delivered as expected, and you’re concerned that it’s missing or lost, Australia Post has a list of things to check and information to assist.
Still not able to track down your package, complete a missing package form using your tracking number.
Lost your tracking number, send us an email and we will gladly help you find it.
We currently post items to our wonderful customers over in New Zealand.
With the current situation happening around the world right now, postage issues and requirements by governments have made customer orders on occasions to be delayed. Please contact us at email@example.com to discuss.
We package each order very carefully so we are sorry to hear there has been damage. Please contact us within 5 business days of receiving your order and we can make arrangements to complete a claim with Australia Post and resend any damaged items to you.
Are batteries included?
The light base requires 3 x AA batteries and they are not included. If you use the USB cable, you do not need batteries. The remote control does include the battery and you must pull the clear tab from the base to activate the remote.
Clean the acrylic light with a soft microfiber cloth. Do not use liquids, cleaning products or abrasive materials as this may damage the acrylic surface.
What do I do if the personalised name is incorrect?
We are sorry if there has been an error. All personalised details are transferred across from your order exactly as you type them. For example, EMMA or Emma. If we have made a mistake please send through an email to firstname.lastname@example.org so that we can rectify this.
Clean the acrylic boards with water and a soft microfiber cloth. Do not use chemical liquids, cleaning products or abrasive materials as this may damage the acrylic surface.
Ensure to only write on the correct side. Do not write over the top of the white lasered writing as this will not be able to be removed.
Thorough information for each product is available in the description section for each item. This includes size, weight, material and if it is an original My Luxeve product. Any brand named items will be listed in the product description if applicable.
If you have any specific product questions, please contact us for assistance.
My Luxeve is a Registered NDIS Provider (Registration ID 4-GOG5G9I) across Australia. We provide products and resources specifically within the Category:
0112 Assistive Equipment – Recreation
Our items can help with anxiety management, fine motor skills, sensory needs or even just to have fun!
We have 3 options for NIS approved clients.
- Self managed
- Case managed
- NDIA managed
Read about the process here:
Our NDIS Service Agreement form?