Find All of Your Frequently Asked Questions, FAQ's, Here

We are always working hard to fulfil your orders and post most business days. Please choose express shipping if you require a product urgently.

During a sale period, there may be slight delays along with personalised items. 

Absolutely. Personal tracking details will be emailed to you as soon as your order is completed. 

We hope that it is something simple. If your item hasn’t been delivered as expected, and you’re concerned that it’s missing or lost, Australia Post has a list of things to check and information to assist. 

Still not able to track down your package, complete a missing package form using your tracking number. 

Lost your tracking number, send us an email and we will gladly help you find it.

We currently post items to our wonderful customers over in New Zealand. 

With the current situation happening around the world right now, postage issues and requirements by governments have made customer orders on occasions to be delayed. Please contact us at to discuss.

We package each order very carefully so we are sorry to hear there has been damage. Please contact us within 5 business days of receiving your order and we can make arrangements to complete a claim with Australia Post and resend any damaged items to you.

We love to hear from stores wishing to stock our products! Please send through an email to and include details of your store and the items you are interested in. Please note, we do not wholesale all of our products. Thank you for your interest.

Thorough information for each product is available in the description section for each item. This includes size, weight, material and if it is an original My Luxeve product. Any brand named items will be listed in the product description if applicable. 

If you have any specific product questions, please contact us for assistance. 

No problem. Contact our customer care team at